How To Get Help With File Explorer In Windows 10?

Last Update April 29th, 2020 If you want to get help with File Explorer in Windows 10 and customize file explorer in Windows 10, then you are at the right place.

For those of you who are getting confused with the name “File Explorer “, I will clear your confusion right away.

The File Explorer in Windows 10 is the new version of Windows Explorer that used to be in the previous Windows Versions. It’s a Windows Explorer update. So now whenever you hear File Explorer, its the same thing as Windows Explorer but will lot of different useful features.

In the past, we were using Windows Explorer with Windows Operating Systems. But from Windows 8 OS, that Windows Explorer got a new name and some beneficial features that I will cover in just a second, Read on...

How to get help with File Explorer in Windows 10

Getting help with File Explorer in Windows 10 is a piece of cake. The new File Explorer provides lots of different ways by which you can get help easily and quickly.

In this guide, we will cover the new features that are integrated into Windows 10 File Explorer and how to use them effectively. We will also solve some common issues faced by users when using Windows 10 File Explorer.

Also Read: How To Change Ringtone In Windows 10 Mobile?

First thing first, let’s make a checklist of what we are going to learn from this guide.

☑ We will first compare the traditional Windows Explorer with the all-new File Explorer

 Learn how to get help with File Explorer in Windows 10 by customization.

Then we will learn some Keyboard Shortcuts for Windows 10 File Explorer

Windows 10 issues and fixes: Windows 10 File Explorer not responding issue

So are you ready to learn how to get help with File Explorer in Windows 10? I guess yes. Let’s start…

What Is File Explorer In Windows 10

In short, the File Explorer is a File Management feature of Windows 10. It is used to browse files and folders on your computer.

File Explorer as the Graphic User Interface (GUI) helps the user to perform various operations within the computer system without any technicality. Anyone with zero technical knowledge can easily browse through the computer using the Windows 10 file management system.

Now let’s see what changes made on the new File Explorer Vs. Windows Explorer is.

Windows 10 File Explorer Features Infographics

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1.Traditional Windows Explorer Vs. Windows 10 File Explorer

 Quick Access: When we open Windows Explorer on our Windows 7 or older operating systems it opens with system drives BUT in Windows File Explorer it defaults to “Quick Access” which is a good thing as you can configure the “Quick Access” window with the folders that you constantly use, no matter where they are in the drives.

↪ OneDrive: A cloud storage application by Microsoft is added to the left pane in Windows 10 File Explorer that is not there in Windows 7 or older versions.

↪ “Home” “Share” “View”: menus are smartly integrated on the top with a lot more options to choose from, which is not present in the Windows Explorer.

↪ Navigation Pane: All the Panes, Layout, Current View, Show/Hide options are smartly integrated under the View tab to make the navigation more smooth.

↪ Flat UI: File explorer got a flat lite look as compared to the traditional Windows Explorer.

↪ The Favorite menu on the left in Windows Explorer is changed with the “Quick Access” menu.

↪ If you want Windows to take you to “My Pc” and not to “Quick Access” when you open File Explorer, you can change easily change it. Just follow the instructions below.

Disable Quick Access in File Explorer on Windows 10

  • Change Open File Explorer to This PC

File explorer in windows 10

There are many other Pros in File Explorer in Windows 10, but I kept it short to introduce you to it.

Now let’s go to the next point where we will learn about How to get help with File Explorer in Windows 10 by customizing it.

2.Windows 10 File Explorer Customization

How do I customize QUICK ACCESS?

Windows 10 File Explorer Customization is very easy to do, let’s see how to customize Quick Access.

We all have folders that we access many times throughout our time on our computer/laptop.

Quick Access” feature makes it easy for you to add any number of the folder from any location on your drives to the “Quick Access” window, you can also remove the folders that you don’t want to be shown on the “Quick Access” window by just a mouse click.

To pin any folder to your “Quick Access” window just right click on the folder and click “Pin to Quick Access” or to remove already pinned folders just right click and then click “Unpin from Quick Access“. See below screen snap:

Pin to quick access

Unpin from quick access

If you want to disable quick access Windows 10 you need to go to:

File > Change Folder And Search Option > Under the general tab > Privacy > And uncheck the 2 options there and then click ok.

How does OneDrive work in Windows 10?:

OneDrive Windows 10 is a cloud storage application where you can store your important files and folders directly from your computer and then can access it anywhere in the world.

If you heard about Google Drive, then OneDrive is the same thing. To use free cloud storage application, you need to sign up for a Microsoft account.

Once you are signed up, you can use your OneDrive as you like or can directly sign in if you already have one.One Drive Signup

Note: You will get only 5GB free cloud storage from One Drive and if you want to upgrade there are options to do so.

Navigation Pane:

You can also customize your navigation pane from the VIEW tab on the top.

Navigation paneAs can be seen, on the above screenshot you can use other options to customize as per your need. You can also press the F1 key on your keyboard to get help with File Explorer or any separate Window that you are on.

When you press the F1 key, a new window will open with Bing search engine that will show websites results that are helpful in solving your doubts and queries.

So you see that it’s very easy to Get help with File Explorer in Windows 10.

Show/Hide Hidden Items Setting:

The new Windows 10 File Explorer has highlighted some frequently used settings in its VIEW tab. One of the heavily used settings is Hidden Items setting.

Now, to show or hide Hidden Files, you do not have to go deep in the Folder Options. You can now quickly show or hide hidden items on your Windows 10 system with just a click.

To do this navigate to File Explorer >> View Tab >> Check/Uncheck Hidden Items

Show Or Hide The Files And Folders That Are Marked As Hidden

3. Get help with File Explorer in Windows 10 by using keyboard shortcuts

  • Windows logo key+E: open File Explorer Windows 10
  • Alt+P: show or hide the Preview pane.
  • Alt+Shift+P: show or hide the Details pane.
  • Alt+left arrow key: go back one folder in your history.
  • Alt+up arrow key: go up one folder in the folder tree.
  • Ctrl+N: open a new File Explorer window.
  • Ctrl+E: activate the Search bar.
  • Ctrl+Shift+N: create a new folder in the current folder.
  • Ctrl+mouse wheel up or mouse wheel down: increase or decrease the size of icons and thumbnails.

4. Windows 10 Issues And Fixes:

File explorer not responding Windows 10

If you are facing Windows 10 File Explorer problem like it goes to “File Explorer Not Responding” mode or you see “Windows has stopped working” or Windows 10 File Explorer not responding on right click then I have a solution for you that you can try.

I faced the similar Windows File Explorer not responding issue a week ago when I was using Windows 10 File Explorer.

My Windows 10 File Explorer crashes repeatedly, and after lots of research I came up with the solution that worked for me like a charm.

You can also try this Windows 10 File Explorer fix to solve your problem. In my case, there was an old software on my computer that was causing the issue.

Below are the steps by step instructions on how to troubleshoot the “Not Responding” issue.

Step 1. Download & Install CCleaner software (Free), this tool will clean up Windows 10

Step 2. Now launch it and click on the TOOLS option

Step 3. Now go to STARTUP and disable all software that shows up.

Now once you did that, start the software one by one and see if Windows 10 File Explorer is crashing or not.

If after enabling a software File Explorer goes in “Not Responding” or crashes that means that particular software is having the issue.

Just uninstall that software if it’s not essential to you or try downloading the free copy of that software and install again.

In case, the above solution does not work for you then install Microsoft Fix It for Windows 10 and run it on your computer.

5. Windows Navigation Pane Missing

When you go to File Explorer in Windows 10, and you noticed that there is no navigation pane on the left side of the screen, then do not worry.

Just click on the “VIEW” tab that is located at the top of the File Explorer and then click on Navigation pane as shown below.

Navigation pane

Now you will be able to see Navigation pane in File Explorer.

6. Windows 10 Search Bar Not Working

If the search box not working in Windows 10 File Explorer, then there is a setting in File Explorer in Windows 10 that can be done to make the search function.

The main reason Windows search not working is that option is not enabled. Just follow the below path to enable search in Windows 10 File Explorer.

Go to File on the top left >> Click Change Folder and Search Options >> Click the Search Tab >> Check the box Don’t use the index when searching in file folders for system files(searches might take longer) >> Apply >> Ok.

Now Windows 10 Search bar should work.

7. Windows 10 File Explorer Hangs When Right Clicks?

Many of you may be facing the issue of File Explorer crashing after right-clicking on it. To solve this issue with the Windows 10 File Explorer follow the below steps:

  • Press windows key + X key together on your keyboard. This action will open the Command Prompt with admin privileges.
  • Type “netsh” in the Command Prompt window and hit on Enter button.

cmd netsh

  • Now type “winsock reset” and hit on Enter button on your keyboard.

cmd winsock

The command execution will complete n few seconds.

Once its completed, restart your computer.

Issue Fixed!

Also Read: How To Get Help In Windows 10? Step-By-Step-Tutorial

Final Words:

5/5 - (5 votes)

I hope in this tutorial How to Get help with File Explorer in Windows 10 I have covered almost all the things that you need to get started. And your problem with the Windows File Explorer in Windows 10 is FIXED.

If there is something that you didn’t understand, please comment below, and I promise to reply to you ASAP.


Rizwan is the Founder of WindowsQnA who is always ready to solve queries related to Windows OS. Apart from blogging and helping Windows OS users he loves to travel and enjoy earing Asian food.
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It didn’t help me.
When I opened Windows Explorer and subsequently a file in a folder, and then closed the file, I would be returned to the Windows Explorer page.
With File Explorer it leaves FE open in the background but returns me to my desktop.
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I have spent a lot of money on this computer , less than 2 months and it had a virus caused by the reimage you recommend, surely a brand new computer should not need updating . Does not recognise photo memory card and will not burn to disc. Why is it so complicated ? I have wasted over £600 . Didn’t have any problems with Windows 7


Hello Fiona,
If you upgraded your computer to Windows 10 from the image file or the media creation tool that i recommended on this site then there should be no issues as those ISO file is from the Microsoft. I am sorry to hear that it cost you money but Windows 10 is free to upgrade. I also mentioned in one of my article on “How to get help in Windows 10” that if you have any issues upgrading to Windows 10 you can always contact the Microsoft Support. The support is totally free. Thanks


When I try to copy a folder to my backup drive, or my thumb drive which I also use for backup, Windows used to give me the option to merge the folder and replace the old versions of the files. That’s what I want to do. If I work on this project for 365 days, I don’t want 365 versions. I want the latest version saved.

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I keep on getting a message that says “your PC is on a metered network. Pause OneDrive to save blah blah blah…”. I have no idea what this means and don’t know how to pause OneDrive or why I would want to. Can someone enlighten me please?

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thank you

Ray Eyler

Great post, but am still trying to figure out how to open two file explorer windows at the same time as I could in Win 7’s windows explorer. I frequently move or copy files from one drive to another and it helped to have two windows open at the same time with one set to drive C and one to drive E so I could drag and drop. I can’t find a way to do that with file explorer?

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Hi Can you tell me how I can expand my folder structure so that I can see multiple levels of my file structure?


Look for the + mark beside the folders…Hope that helps

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I tried to use number 7 above on my Windows 10 OS but I can not find out how to make myself run as administrator in command prompt to correct Windows 10 File Explorer hangups.

None of the results show up as mentioned.

Please help.

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Hello Tom, Search for CMD in CORTANA and then right click on it. Next you click RUN AS ADMINISTRATOR. This will open up Command Prompt with Administrator permissions. Hope this helps. Thank Yoou


Hello Tom, Search for CMD in CORTANA and then right click on it. Next you click RUN AS ADMINISTRATOR. This will open up Command Prompt with Administrator permissions. Hope this helps. Thank You


Thank you.

Now lets see what happens.


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I don’t know if you can also help. I have an application by the name FASTDATAX 1.20. I don’t know what is it and how it get installed..
Can you help to remove FASTDATAX 1.20 as it is not being uninstalled from control panel apps section


Hi Waqas,

FASTDATAX 1.20 is adware. Currently, I don’t have any guide on how to remove FASTDATAX but i have found a good resource that will do the task:

Robert Breen

I’m an old “geezer” (82 yrs) and not very knowledgeable about computers & software. I want to delete some old games on my Windows 10 and found some directions saying: 1) search for DISK CLEANUP from taskbar but there is no Disk Cleanup icon on my taskbar. 2) select the drive to cleanup and hit OK 3) Under files to delete select the files and hit OK

Sounds simple but since I can’t find a disk cleanup that will allow me access to game files so I can delete them, I’m in a quandry. Can you help?


Hi Robert,

You don’t need to run the disk cleanup utility to delete old games from your PC. If you are using windows 10, just follow the below steps to do the needful:
1. Go To Settings.
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Hope this helped

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How can I change how “file explorer” looks and feels. I have had many problems with edge and that is the only browser file explorer uses now.

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After the latest update file explorer opens in edge only; how van I get it reverted back to the normal window

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